You can cancel an order before it goes into "Processed" Status....they dont TELL you that it goes into "Processed" status immediately after you submit the order....LITERALLY. I decided I didnt want a book 5 minutes after I ordered it, and they wouldn't let me remove or cancel the order. I bitched and complained enough for them to give me a full refund and pay the shipping for the return of all the books.
Not to mention they moved their call center to India. I work FOR a Call Center. I think it sucks that we have people that are looking for work, and they go and ship it over seas!
I have never bought from them sense that happened and have recommended that if people want a book, check out Borders or B&N...They will order anything you want, and you wont have to pay the shipping.
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timeasmymeasure
no subject
Date: 2007-07-03 07:46 pm (UTC)You can cancel an order before it goes into "Processed" Status....they dont TELL you that it goes into "Processed" status immediately after you submit the order....LITERALLY. I decided I didnt want a book 5 minutes after I ordered it, and they wouldn't let me remove or cancel the order. I bitched and complained enough for them to give me a full refund and pay the shipping for the return of all the books.
Not to mention they moved their call center to India. I work FOR a Call Center. I think it sucks that we have people that are looking for work, and they go and ship it over seas!
I have never bought from them sense that happened and have recommended that if people want a book, check out Borders or B&N...They will order anything you want, and you wont have to pay the shipping.
OK...ending rant.