You can cancel an order before it goes into "Processed" Status....they dont TELL you that it goes into "Processed" status immediately after you submit the order....LITERALLY. I decided I didnt want a book 5 minutes after I ordered it, and they wouldn't let me remove or cancel the order. I bitched and complained enough for them to give me a full refund and pay the shipping for the return of all the books.
Not to mention they moved their call center to India. I work FOR a Call Center. I think it sucks that we have people that are looking for work, and they go and ship it over seas!
I have never bought from them sense that happened and have recommended that if people want a book, check out Borders or B&N...They will order anything you want, and you wont have to pay the shipping.
no subject
You can cancel an order before it goes into "Processed" Status....they dont TELL you that it goes into "Processed" status immediately after you submit the order....LITERALLY. I decided I didnt want a book 5 minutes after I ordered it, and they wouldn't let me remove or cancel the order. I bitched and complained enough for them to give me a full refund and pay the shipping for the return of all the books.
Not to mention they moved their call center to India. I work FOR a Call Center. I think it sucks that we have people that are looking for work, and they go and ship it over seas!
I have never bought from them sense that happened and have recommended that if people want a book, check out Borders or B&N...They will order anything you want, and you wont have to pay the shipping.
OK...ending rant.